Quick facts about Phoenix Software:
- Industry: IT services and IT consulting
- HQ: York, North Yorkshire
- Company Size: 201-500 Employees
- Web: https://www.phoenixs.co.uk/
Customer Interview with Phoenix Software
Watch the full customer interview below to see how Zensai enables company-wide consistency in training. Plus, see the new features Phoenix was able to leverage through the early adopter program!
Learn more about Pheonix Software’s experience with Zensai’s Human Success Platform
Read below to hear more of what Phoenix Software Talent and Development Manager, Emma Taylor shared about her experience with Zensai’s Human Success Platform. You can also access the full success story PDF.
When looking for a learning platform, what made Learn365 stand out?
We were growing in headcount, taking on lots of new staff, and we needed a way to schedule, deliver, track, and report on training. After evaluating lots of different products, we found Learn365 was the ideal solution for us. Ultimately, it came down to the ease of use for both the user and the admin, and because the LMS is built in Microsoft Teams.
What benefits have you seen from implementing Learn365?
Being able to prove that training has been completed on our company policies. For example, that has helped ensure we are compliant with the many ISO standards we have. We’ve also been able to ensure all new employees receive the same onboarding experience. And help them learn the basics quickly so they can become efficient in their roles. This saves time and money, while also significantly improving employee engagement at Phoenix.
Any goals that require training can be linked directly to a course in Learn365, streamlining the process for the employee.
Emma Taylor, Culture and Organizational Development Manager
How do Perform365 and Engage365 benefit your HR strategy?
We place huge importance on employee engagement at Phoenix. In fact, we have invested in coaching all our leaders on how to maintain high levels of engagement from their teams. We do an annual engagement survey. However, we wanted to get more regular feedback from our employees to ensure we can act quickly to prevent any issues from escalating. It’s also important to our workplace culture to celebrate successes regularly. We were delighted to find Zensai’s Engage365 and Perform365.
What is your vision for your people using the Human Success Platform?
We have rolled out the weekly check-ins, and the next phase is to roll out the Goals element to track goals and objectives set as part of personal development plans. We will be connecting goals and courses by team, department, and company-level goals, so every employee can see how they contribute towards the company goals.
How is Phoenix Software using Learn365?
We initially focused on using Learn365 for onboarding, to ensure all new employees were receiving the information they needed. And more specifically, that everyone was receiving the same optimal onboarding experience. We now use Learn365 to host 3rd party content, too.
The Learn365 early adopter program
Through the early adoption of Zensai’s engagement surveys, we have found the setup process to be straightforward and highly customizable, making it easy to tailor surveys to our specific needs.
Emma Taylor, Culture and Organizational Development Manager
What have you learned from the early adopter program on engagement surveys?
From what I have seen so far, the surveys look simple to set up and easily customizable. The platform’s intuitive dashboard mirrors the design of our existing P&E weekly check-ins, providing a seamless user experience.
With pre-built questions available alongside the option to create custom surveys, we appreciate the flexibility to adapt our approach as needed. The ability to schedule surveys in advance ensures consistency in our feedback-collection efforts.
What do you like about our current functionality for engagement surveys?
The dashboard is simple and intuitive and similar in design to the Perform & Engage weekly check-ins, so familiar. There are some pre-built questions, or you can set your own, so great flexibility.
You can schedule surveys in advance if you want to run them regularly and we can use them for our regular eNPS survey.
What else does Phoenix value about the engagement survey features?
We value our employee’s feedback at Phoenix and we offer several vehicles for providing it. What’s most important for us is that we act on it, and we take this really seriously. All managers are provided with a summary of their team’s feedback from our annual survey (anonymous of course) and are tasked to work with their teams on any areas that could be improved. We focus on the lowest-scoring areas to see if we can improve things, and celebrate the highest-scoring areas while trying to replicate the things we see work well.
Lastly, how would you define Human Success?
At Phoenix, Human Success is achieved by empowering employees, investing in their development, and creating a culture that values well-being, team cohesion, and trust. We empower and inspire our people to fulfill their potential so they can help customers make smarter buying decisions and meet their business objectives through technology. We believe that if we create a great place to work that people enjoy, they will deliver their best work to our customers, resulting in our company being successful.
About
Phoenix Software utilizes technology to enable UK organizations to innovate and transform, delivering remarkable, outcome-focused IT solutions and services. Phoenix supports digital transformation in the workplace by understanding the individual goals of organizations and harnessing the power of cloud, data, AI, security, and collaboration tools.