Announced at HumanX Amsterdam, agentic AI coaching from Zensai connects learning, performance, and engagement to guide employees in the flow of work
For most HR and L&D leaders, the workplace AI conversation has already moved on. It’s no longer whether to adopt AI, but how to make it useful to the people it’s meant to serve.
That’s where many workplace AI tools still fall short, they can generate an answer but they don’t understand the person asking. AI doesn’t know their skills, their goals, where they are in a performance cycle, or what their team is trying to get done this quarter. So, the technology performs, and the guidance still lands generic. Employees notice, and they quietly stop using it.
At HumanX Amsterdam, Zensai introduced its answer. Agentic AI coaching from Zensai is a context-aware coach, built natively inside Microsoft 365, that connects learning, performance, and engagement data to guide employees in the flow of work. It draws on the signals already present across the Microsoft ecosystem to give each employee personalized guidance where they work.
The principle behind it is simple: AI alone is no longer the differentiator. Context is.
Why context is the next step for workplace AI
As AI becomes a part of daily work, the question for organizations shifts from whether to adopt it to how it becomes relevant to the people using it. A model that can answer anything but knows nothing about the individual in front of it can only ever coach in generalities.
Zensai’s approach is to feed the coach real context. Because the Zensai platform connects learning, performance management, and employee engagement natively inside Microsoft 365, the coach can draw on a person’s skills, goals, and priorities, and how those map to what the organization is trying to achieve. The result is guidance that reflects the employee’s actual situation rather than a one-size prompt.
“Everyone talks about the age of AI, but without contextual intelligence, AI is table stakes,” said Robin Daniels, Chief Business Officer at Zensai.
“The organizations that win will be the ones whose AI actually understands their people, their skills, goals, and priorities and how they align to organizational priorities. That’s the age of context, and it’s what makes our agentic coaching so unique and powerful. We’re excited to deliver context-aware agentic AI coaching at scale to employees everywhere, giving organizations the ability to continuously develop their people as they grow at a price point that’s affordable for all.”
What makes agentic AI coaching from Zensai different
The agentic coach assists an employee as a proactive, hyper-personalized presence. It doesn’t wait to be asked. It surfaces insights and suggests actions that fit the person’s role and career growth, in the flow of how they already work. Learning, performance, and engagement stop being separate systems an employee has to visit and become a single thread of guidance running through the working day.
The coach enhances the core Zensai platform, which brings together learning, performance management, employee engagement, strategic insights, and succession planning. It reaches employees inside Teams, SharePoint, and Copilot, directly where they work, so there’s no separate tool to adopt and no new login to manage.
The Zensai platform is available in three editions, Grow, Scale, and Transform, designed to meet organizations at every stage of their HR transformation. Each edition delivers the capabilities needed to drive Human Success through one platform, and AI capabilities are included in every edition at no additional cost.
“We’re moving into a world where simply having AI is no longer enough,” said Rasmus Holst, CEO of Zensai.
“The real opportunity is in redefining work using AI and context to help people perform at their best. We are uniquely set up to deliver that since we have been exclusively focused on delivering cutting edge solutions in the Microsoft eco-system for over a decade with millions of users around the world. The next chapter of Human Success is about making coaching a daily habit for millions of employees everywhere.”
Shaping the AI conversation at HumanX
This year, Zensai returned to HumanX for the third time, appearing alongside global AI leaders including OpenAI, Databricks, and Mistral. We’ve been part of the conversation about AI and the future of work for years.
That conversation continued on-stage. Across two sessions, Zensai’s leaders took on the questions HR and L&D teams are wrestling with: how the best companies decide between hiring and automating as they scale, and how executives prepare their organizations to be genuinely AI-ready, from data readiness to the harder work of shifting how talent is developed.
Availability
Agentic AI coaching from Zensai enters pilot in Q4 2026, with a broader release to follow in Q1 2027. To learn more, explore Zensai’s AI coaching software.