Quick facts about Insentra: 
- Industry: IT Services & Channel Partner Solutions
- HQ: Sydney
- Web: www.insentragroup.com
Insentra is a collaborative IT services partner headquartered in Australia, with a global footprint across the UK, US, and South Africa. Known for its people-first culture and strong channel-only model, Insentra delivers professional and managed services on behalf of major vendors and resellers. To scale its unique blend of technical excellence and human connection, the team needed a learning platform that empowered knowledge sharing, soft skills development, and easy access to training—wherever work happens.
Challenge: Scaling knowledge sharing across a complex services ecosystem
Insentra is no ordinary IT services company. As a global channel partner delivering tailored solutions between vendors and clients, their team must master not only technical expertise—but also the nuanced communication and problem-solving skills that drive long-term client trust.
“We’re not just doing the tech—we’re helping people make decisions, solve problems, and deliver value,” explained Rebecca, the learning lead at Insentra. “That requires real soft skills. It’s why learning at Insentra can’t be one-size-fits-all.”
Before adopting Learn365, the Insentra team had limited ways to democratize knowledge or capture the nuanced, experience-based insights that drive real impact. Course creation was highly manual, time-intensive, and restricted to a few administrators. Training distribution was inconsistent, often reliant on monthly all-hands meetings.
As their global team expanded—and their AI enablement initiatives grew—so did the need for a learning solution that was embedded, accessible, and scalable.
Solution: Learn365 unlocks collaborative, custom, and empowered learning
With Learn365 embedded directly into Microsoft 365, Insentra created Incentory University—a custom-branded, highly engaging internal training hub.
Within weeks, team members were creating and sharing their own content with ease. “I probably have someone reach out at least once a month wanting to be a content creator,” said Rebecca. “The ball is rolling downhill, and it’s picking up steam.”
Employees can access training where they work most—whether that’s in Teams, SharePoint, or on mobile. And because Learn365 is fully customizable, Insentra was able to align the look, structure, and taxonomy of the platform with their own internal culture, tools, and terminology.
One standout use case? Integrating Learn365 with SharePoint and their internal dashboard, Grand Central, so employees could type in questions and be instantly connected to relevant training—rather than hunting for outdated PDFs or relying on tribal knowledge.
“Instead of us manually uploading and coaching people one-on-one,” said Rebecca, “we can now say: here’s a course, go for it. Ask questions if needed, but you’re empowered to learn and share at your own pace.”
Results: A culture of creation, engagement, and speed
Since implementing Learn365, Insentra has seen a shift not just in how training is delivered, but in how learning is embraced across the organization. What began as a search for a more accessible LMS has evolved into a dynamic, people-led learning culture. With content creation now decentralized, engagement happening organically, and training tied into the daily flow of work, the team is building momentum across every region and role.
Some other benefits Insentra have enjoyed with Learn365:
- Faster knowledge sharing: Team members now share internal expertise as formal learning content within days, not weeks.
- Improved autonomy: Managers no longer wait on the learning team to roll out training—they’re empowered to create and assign content themselves.
- High engagement: Employees are using the platform across Teams, SharePoint, and mobile—accessing learning in the flow of work.
- Custom, branded experience: “It looks and feels like us,” Rebecca shared. “Even our color palette aligns!”
- Foundation for AI-enhanced learning: Employees are already thinking more strategically about how to design content and leverage AI for scalable, personalized training.
Future: Measuring impact and expanding AI-driven learning
With strong adoption and growing engagement, Insentra’s next step is to expand into deeper impact measurement—tracking how internal learning influences client delivery, product uptake, and employee growth.
They’re also preparing for a future shaped by AI-enhanced learning design. “Our team is starting with smaller inputs and asking for support in building the course strategy,” Rebecca noted. “That’s a shift—and with AI helping to fill in the gaps, we’re building better from the beginning.”
Backed by Learn365’s integration with Microsoft and Zensai’s Human Success vision, Insentra is building more than a training library—they’re building a culture of empowered, human-centered learning.