Success Plans
Supporting you, whenever you are on your HR journey
Accelerate your success across Grow, Scale, and Transform, all built in Microsoft 365
Basic
Deliver fast ROI through essential onboarding
This plan provides foundational support to help you implement, configure, and maintain your Zensai solution. What you get:
- In product guidance and support
- Access to Help Center and documentation
- Access to Academy and self-service resources
- Access to customer community
- 24/5 technical support & ticket access
Included in all plans
Plus
Guided best-practice enablement
This plan provides expert guidance to accelerate adoption. What you get:
- Guided onboarding and setup
- In product guidance and support
- Access to Help Center and documentation
- Access to Academy and self-service resources
- Access to customer community
- Up to four live success sessions per year
- 24/5 technical support and ticket access
Included with Grow and Scale plans
Premium
High-touch partnership with strategic guidance
This plan includes advanced technical consulting and long-term strategic planning. What you get:
- Guided onboarding and setup
- In-product guidance and support
- Access to Help Center and documentation
- Access to Academy and self-service resources
- Access to customer community
- Access to live consulting sessions with assigned Customer Success Manager
- Access to live sessions with Subject Matter Experts and Consultants
- Up to 16 hours advisory with Zensai consultants
- Dedicated Microsoft Teams channel for direct access to the Zensai team
Included with Transform plan
Compare Success Plan benefits
Basic
Plus
Premium
Installation and setup
Assisted installation of platform services into Microsoft 365 tenant
Platform setup and core configuration
Platform launch – Go live services
Project plan
Live consulting session
Up to 4
Up to 6
Live customer success session
Up to 4
Up to 8
Platform academy quick start courses
Lifecycle Services
Business review session
Live customer success session
Up to 4
Up to 8
Live consulting session
Up to 4
Up to 6
Dedicated Microsoft Teams channel
Additional hours
Up to 16 hours
Online academy access
Online academy self-service user admin
Limited
Customer community
Maximum support response time
Up to 16 hours
Up to 10 hours
Up to 6 hours
Content provider courses
Course content providers featured in the Online Academy
Microsoft Learning Pathways and third-party sample courses
Limited
Don't just take our word for it
Find out what people are saying about us on G2, the world's largest marketplace for authentic software reviews.
Real Results From Real Customers
See how organizations are achieving faster adoption, deeper engagement and measurable performance with Zensai Success Plans
Using LMS365 (now Zensai) has been an absolute pleasure from day one. The onboarding and set-up process was smooth, quick, and well-supported. The team guided us through each milestone and made sure everything was up and running without a hitch.
Rebecca H.
L&D Coordinator
Support team is wonderful, platform is very user friendly and easy to use. Implementation was a smooth and efficient! Platform integrates directly to O365!
Lauren W.
Human Resources Specialist
I really like how user friendly it is, for the most part I managed to figure out a lot of it myself. For the things I couldn't work out, there was a lot of support from the customer service reps.
G2's Verified User
Market Research Industry
If Microsoft is Your Ecosystem, Zensai is Your Solution.
Zensai’s Human Success Platform is the only talent management platform built for Microsoft 365. It brings together learning management, employee engagement, and performance management tools that work seamlessly as a suite or standalone. Your people can learn, engage, and perform without switching systems or losing focus. No extra logins. No new platforms. Just smart, secure workflows where your teams already work. For HR and L&D leaders, it’s the easiest way to drive adoption, show impact, and stay aligned with IT.
FAQs
What is included in the Basic Success Plan?
The Basic plan is included with your Zensai subscription and provides essential support to help you get started. It includes access to the Help Center, standard onboarding guidance, and helpdesk support. It’s ideal for teams with internal capacity to self-manage implementation and adoption.
Can I upgrade my plan later?
Yes. Many customers start with the Basic plan and upgrade to Plus or Premium as their needs evolve. If you find that your team needs more structured onboarding, strategic guidance, or technical consulting, upgrading is simple and can be done at any time.
Are Success Plans tied to product tiers like Standard or Professional?
No. Success Plans are independent of your product tier. Whether you use Learn365 Standard, Professional, or Select—or the full Human Success Platform—you can choose the Success Plan that best fits your goals and internal resources.
How do I know which plan is right for me?
It depends on your team’s size, complexity, and internal capacity.
- Choose Basic if you’re confident managing onboarding and support internally.
- Choose Plus if you want structured rollout support and regular check-ins.
- Choose Premium if you need technical consulting, custom integrations, or a dedicated success team.
We’re happy to help you assess your needs—just book a demo.
What kind of support do I get with Premium?
Premium includes everything in Plus, plus:
- A dedicated Microsoft Teams channel for direct collaboration
- Up to 6 live customer success sessions and 4 live consulting sessions per year
- 16 additional consulting hours
- Full access to the Online Academy
- The fastest support response times (within 6 business hours)
It’s designed for organizations with complex needs or those scaling across multiple teams or regions.
