Zensai
Success Plans

Choose the level of support that fits your goals

Choose from three support tiers—Basic, Plus, and Premium—designed to accelerate your success across Learn365, Engage365 and Perform365, all built for Microsoft 365
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Basic

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For organizations with internal capacity to self-manage

This plan provides foundational support to help you implement, configure, and maintain your Zensai solution. What you get:
  • Access to help center and documentation
  • Helpdesk support for issue resolution
  • Standard onboarding guidance
  • Self-service resources
Included in subscription

Plus

Most Popular
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For teams seeking structured rollout and proactive success planning

This plan provides expert guidance and a personalized success strategy to accelerate adoption. What you get:
  • Dedicated Customer Success Manager
  • Structured implementation support
  • Best practice consulting
  • Up to four live success sessions per year

Premium

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For enterprises with complex workflows and integration needs

This plan is tailored for organizations that require advanced technical consulting and long-term strategic planning. What you get:
  • Technical consultant support
  • Custom integrations and migration assistance
  • Tailored workflows and configuration
  • Strategic implementation and adoption planning
  • Dedicated Microsoft Teams channel
  • Full access to Online Academy

Compare Success Plan benefits

Basic
Plus
Premium
Installation and setup
Assisted installation of platform services into Microsoft 365 tenant
Platform setup and core configuration
Platform launch – Go live services
Project plan
Live consulting session
Up to 2
Up to 4
Live customer success session
Up to 1
Up to 3
Up to 6
Platform academy quick start courses
Lifecycle Services
Business review session
Live customer success session
Up to 2
Up to 4
Up to 8
Live consulting session
Up to 4
Up to 6
Dedicated Microsoft Teams channel
Additional hours
Up to 16 h
Online academy access for Learn365, Perform365, Engage365
Limited
Online academy self-service user admin
Limited
Customer community
Limited
Maximum support response time
Up to 16h
Up to 10h
Up to 6h
Extensions for Learn365
Link to extension catalog (below)
Content provider courses
Course content providers featured in the Online Academy
Microsoft Learning Pathways courses
Limited

Add-On Solution Catalog

Don't just take our word for it

Find out what people are saying about us on G2, the world's largest marketplace for authentic software reviews.

Corporate Learning Management Systems Leader
Learning Experience Platforms LXP Best Relationship Mid-Market
Employee Experience Highest User Adoption
Employee Recognition Users Most Likely To Recommend Mid-Market
Performance Management Best Meets Requirements Mid-Market Meets Requirements

Real Results From Real Customers

See how organizations are achieving faster adoption, deeper engagement and measurable performance with Zensai Success Plans

Using LMS365 (now Zensai) has been an absolute pleasure from day one. The onboarding and set-up process was smooth, quick, and well-supported. The team guided us through each milestone and made sure everything was up and running without a hitch.
Rebecca H.
L&D Coordinator
Support team is wonderful, platform is very user friendly and easy to use. Implementation was a smooth and efficient! Platform integrates directly to O365!
Lauren W.
Human Resources Specialist
I really like how user friendly it is, for the most part I managed to figure out a lot of it myself. For the things I couldn't work out, there was a lot of support from the customer service reps.
G2's Verified User
Market Research Industry
Microsoft-365-integrations

If Microsoft is Your Ecosystem, Zensai is Your Solution.

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Zensai’s Human Success Platform is the only talent management platform built for Microsoft 365. It brings together learning management, employee engagement, and performance management tools that work seamlessly as a suite or standalone. Your people can learn, engage, and perform without switching systems or losing focus. No extra logins. No new platforms. Just smart, secure workflows where your teams already work. For HR and L&D leaders, it’s the easiest way to drive adoption, show impact, and stay aligned with IT.

FAQs

What is included in the Basic Success Plan?

The Basic plan is included with your Zensai subscription and provides essential support to help you get started. It includes access to the Help Center, standard onboarding guidance, and helpdesk support. It’s ideal for teams with internal capacity to self-manage implementation and adoption.

Can I upgrade my plan later?

Yes. Many customers start with the Basic plan and upgrade to Plus or Premium as their needs evolve. If you find that your team needs more structured onboarding, strategic guidance, or technical consulting, upgrading is simple and can be done at any time.

Are Success Plans tied to product tiers like Standard or Professional?

No. Success Plans are independent of your product tier. Whether you use Learn365 Standard, Professional, or Select—or the full Human Success Platform—you can choose the Success Plan that best fits your goals and internal resources.

How do I know which plan is right for me?

It depends on your team’s size, complexity, and internal capacity. 

  • Choose Basic if you’re confident managing onboarding and support internally. 
  • Choose Plus if you want structured rollout support and regular check-ins. 
  • Choose Premium if you need technical consulting, custom integrations, or a dedicated success team. 

We’re happy to help you assess your needs—just book a demo. 

What kind of support do I get with Premium?

Premium includes everything in Plus, plus: 

  • A dedicated Microsoft Teams channel for direct collaboration 
  • Up to 6 live customer success sessions and 4 live consulting sessions per year 
  • 16 additional consulting hours 
  • Full access to the Online Academy 
  • The fastest support response times (within 6 business hours) 

It’s designed for organizations with complex needs or those scaling across multiple teams or regions. 

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