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Success Plans

Tailored assistance through
our supportive success plans

Compare our success plans to find your best fit

Installation and Setup
Assisted installation of platform services into Microsoft 365 tenant
Platform setup and core configuration
Platform Launch – Go Live Services
Project Plan
Live Consulting Session
Live Customer Success Session
Platform Academy Quick Start Courses
Lifecycle Services
Value / Business Review Session
Live Customer Success Session
Live Consulting Session
Dedicated MS Teams Channel
Additional hours
Online Academy Access for Learn365, Perform365, Engage365
Online Academy Self - Service User Admin
Customer Community
Maximum Support Response Time
Add-On Solutions for Learn365
Power Bi Starter Kit
Power Bi Solutions
SharePoint Custom Web Part Suite
Learner External Certificate Uploader
Training Plan Updater
Synchronizer
Assigner
Reporter
Content Provider Courses
Course Content Providers featured in the Online Academy
Microsoft Learning Pathways Courses
Basic
-
-
-
-
Up to 1
-
Up to 2
-
-
-
Limited
-
Limited
Up to 16 hours
Limited
-
-
-
-
-
-
-
-
Plus
Up to 2
Up to 3
Up to 4
Up to 4
-
-
Limited
Up to 10 hours
Limited
Premium
Up to 4
Up to 6
Up to 8
Up to 6
Up to 16 hours
Up to 6 hours
Installation and Setup
Basic
Plus
Premium
Assisted installation of platform services into Microsoft 365 tenant
Basic
-
Plus
Premium
Platform setup and core configuration
Basic
-
Plus
Premium
Platform Launch – Go Live Services
Basic
Plus
Premium
Project Plan
Basic
-
Plus
Premium
Live Consulting Session
Basic
-
Plus
Up to 2
Premium
Up to 4
Live Customer Success Session
Basic
Up to 1
Plus
Up to 3
Premium
Up to 6
Platform Academy Quick Start Courses
Basic
Plus
Premium
Lifecycle Services
Basic
Plus
Premium
Value / Business Review Session
Basic
-
Plus
Premium
Live Customer Success Session
Basic
Up to 2
Plus
Up to 4
Premium
Up to 8
Live Consulting Session
Basic
-
Plus
Up to 4
Premium
Up to 6
Dedicated MS Teams Channel
Basic
-
Plus
-
Premium
Additional hours
Basic
-
Plus
-
Premium
Up to 16 hours
Online Academy Access for Learn365, Perform365, Engage365
Basic
Limited
Plus
Premium
Online Academy Self - Service User Admin
Basic
-
Plus
Limited
Premium
Customer Community
Basic
Limited
Plus
Premium
Maximum Support Response Time
Basic
Up to 16 hours
Plus
Up to 10 hours
Premium
Up to 6 hours
Add-On Solutions for Learn365
Basic
Plus
Premium
Power Bi Starter Kit
Basic
Limited
Plus
Premium
Power Bi Solutions
Basic
-
Plus
Premium
SharePoint Custom Web Part Suite
Basic
-
Plus
Premium
Learner External Certificate Uploader
Basic
-
Plus
Premium
Training Plan Updater
Basic
-
Plus
Premium
Synchronizer
Basic
-
Plus
Premium
Assigner
Basic
-
Plus
Premium
Reporter
Basic
-
Plus
Premium
Content Provider Courses
Basic
Plus
Premium
 
Course Content Providers featured in the Online Academy
Basic
Plus
Premium
Microsoft Learning Pathways Courses
Basic
-
Plus
Limited
Premium

Need more details on our Success Plans?
Explore the full Success Plan offerings.

GROW: The Full Human Success Suite

Grow Basic

Grow Basic is our baseline bundle that enables Learn365, Engage365, and Perform365. Our Success Basic plan is included for those customers who require little assistance to implement, configure, and maintain their programs.

Learn more

Grow Plus

Grow Plus is our preferred bundle that enables Learn365, Engage365, and Perform365. Our Success Plus plan is included to reduce workload for your admins through automation and support from advanced analytics.

Learn more

Grow Premium

Grow Premium is our ultimate experience that enables Learn365, Engage365, and Perform365. Our Success Premium plan is included to get hands-on support from our delivery team.

Learn more

We have a rating of 4.6/5 stars on G2

Awards