Predicting team performance is crucial in today’s fast-paced business environment, where metrics drive decisions. Sales, finance, and product teams operate with clear, actionable metrics tied to revenue, performance, and efficiency. But HR? Too often, people metrics are soft, retrospective, and disconnected from actual business outcomes. Employee Net Promoter Score (eNPS), pulse surveys, and engagement indexes may tell you if there’s a problem, but they rarely tell you how to fix it.
That’s why Zensai is introducing the Human Success Score, a single, predictive metric that goes beyond lagging indicators and provides a real-time pulse on team effectiveness. With this powerful tool, HR can clearly predict team performance, align people strategies with business goals, and drive measurable impact.
Predict team performance beyond eNPS & traditional engagement scores
Many HR leaders rely on engagement surveys, Q12 assessments, and sentiment analysis tools to gauge workforce sentiment. However, these methods often fall short because they primarily measure past or surface-level issues without offering actionable solutions.
- First, eNPS is too soft. While it can help gauge employee satisfaction, it shouldn’t be the sole measure of success. On its own, it lacks the depth that managers and HR teams need to gain actionable insights and truly support employees.
- Next, Q12 and pulse surveys only identify surface-level problems. Thousands of HR teams run annual engagement surveys, but these merely capture a snapshot of sentiment on a single day. Ultimately, they highlight dissatisfaction but fail to provide a clear roadmap for improving performance.
- Moreover, traditional engagement scores rarely correlate with business impact. According to Gallup, global engagement is just 21%. However, knowing that engagement is low doesn’t help unless HR can tie it to tangible outcomes like revenue, retention, or productivity. One thing is clear: Employees need to feel happy and motivated to drive business success.
That’s why Zensai created the Human Success Score. By integrating engagement, performance, and learning metrics into one comprehensive, predictive measure, it empowers HR leaders to accurately predict team performance and drive real business impact.
David Perring, Chief Insights Officer at Fosway Group, commends this approach:
“Zensai’s vision of distilling the human factors into a single score that indicates an organization’s people success is a bold and visionary step to overcoming that problem. Simple enough to understand and not overwhelming. Focused enough to trigger debate and action. Human enough to matter.”
Drawing inspiration from everyday success tools
The Human Success Score takes cues from popular consumer apps like Apple Health, Strava, and Duolingo, that motivate users through clear, actionable metrics:
- Engagement Metric: Similar to Duolingo and Snapchat streaks, this measures consistent employee participation, emphasizing the value of daily engagement.
- Performance Metric: Inspired by Strava’s goals and achievements, it evaluates how employees meet and exceed their objectives, fostering a culture of accomplishment.
- Learning Metric: Mirroring Apple Watch’s activity rings, it tracks ongoing skill development, reinforcing the value of continuous growth and encouraging employees to expand their expertise.
By aggregating these metrics, the Human Success Score provides a real-time snapshot of an organization’s health, enabling teams to strive for and maintain ‘Human Success Certified‘ status.
The Human Success Score: A catalyst for proactive leadership
Instead of relying on quarterly engagement surveys or post-exit interview data, the Human Success Score enables real-time decision-making. Thus, helping HR teams drive continuous improvement. In fact, incorporating the Human Success Score into organizational dashboards transforms abstract concepts into tangible data points. A dip in the score acts as an immediate call to action, much like a sudden decline in revenue would prompt quick intervention, which fosters accountability and continuous improvement across the business.
With the Human Success Score, HR finally has a metric that:
- Predicts business outcomes rather than reacting to past events.
- Ties investment in people directly to measurable impact on revenue, retention, and productivity.
- Creates an executive-level alert system, prompting leaders to act when engagement, performance, or development levels drop.
Rasmus Holst, CEO of Zensai, emphasizes the importance of clarity:
“Organizations can’t afford to rely on complex, fragmented data when it comes to human success. The Human Success Score distills critical insights into a single, powerful number that galvanizes leaders and teams into action, just like a missed sales target or a system outage would.”
Aligning people metrics with business outcomes
Investing in workplace certifications and training is commonplace, but quantifying their impact has been elusive. The Human Success Score bridges this gap by linking key drivers—such as skills, accountability, and commitment—to measurable business results. This alignment empowers HR and executive leadership to make informed decisions, ensuring that people strategies directly contribute to organizational success.
“With the Human Success Score, powered by deep AI insights, we can continually push organizations and people to level up their engagement, performance, and development in a way that’s measurable for their business.”
Robin Daniels, Chief Business Officer of Zensai
The future of HR metrics starts here
HR professionals shouldn’t have to piece together fragmented data points to prove their impact. The Human Success Score provides a single, powerful number that enables leaders to measure, communicate, and optimize team effectiveness—just as they would with any other core business function. Ready to see how the Human Success Score can transform your organization? Schedule a personalized demo today.
