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CIPD People Management Insight · In partnership with Zensai

Closing the HR performance gap

CIPD x Zensai Report - Closing the HR performance gap

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38% of HR teams can’t measure the value they create. You can change that.

Not because HR isn’t delivering. Because the right systems aren’t in place, yet.

More than a third of HR functions have no way to show their impact. Budget and time are the biggest barriers for 69%, and admin still takes up the largest share of the week. That means the value you create goes unproven, undervalued, and underfunded. Close that gap, and you stop defending your budget and start setting the agenda.

 

Culture of Learning TCM for ATD Report

Download this report to find out:

  • Why admin still dominates the HR week, and what it takes to shift that balance
  • How to connect learning, engagement, and performance outcomes into one system
  • How to clear the 3 biggest barriers: AI readiness, manager capability, and budget
  • What HR teams that have closed the gap are actually doing differently

The gap is real. But so is the fix.

HR isn’t underperforming. It’s under-resourced.

And the teams that have found a way through share a clear set of practices you can learn from.

Chart for CIPD report LP

Download Report

This report draws on an independent survey of HR professionals conducted by People Management Insight, in partnership with Zensai, in 2026. Responses came from 238 HR leaders and practitioners across organizations of every size — from fewer than 10 to more than 20,000 employees — spanning all major industries, with 94% based in the UK.

People Management Insight offers expertly executed webinars, industry reports, surveys, infographics and video covering the most pressing issues in the management of people today. Brought to you by CIPD.