Zensai

Annex II of the Data Processing Addendum – List of Sub-processors

Zensai uses its Affiliates and selected third-party Sub-Processors to deliver and support the Services, as described in the Agreement and the DPA. We will notify controllers 30 days before onboarding any new or replacing any sub‑processor so Customer may object per section  7.7 (i) of the DPA.

Core Platform Sub‑Processors

Service/ Purpose
Primary Processing Location(s)
Type of Personal Data
Sub-Processor
Microsoft Azure
Cloud hosting of Learn365 / Perform365 / Engage365 (incl. backup & DR)
Controller selected Azure region*
See DPA Annex I 4.1
Zendesk
Customer help-desk / ticketing
Dublin, Ireland
Contact information, first-name, last-name, email-address

Feature-Specific Sub-Processors

Feature / Purpose
Primary Processing Location(s)
Type of Personal Data
Sub-Processor
GO1
External e-learning content for Learn365
Microsoft Azure — Sydney, Australia (default) or Dublin, Ireland (on request)
First-name, last-name, email-address, IP-address (IP address is always stored in Microsoft Azure Data Center in Sydney, Australia)
Microsoft (Azure OpenAI Service)
GenerativeAI features in Learn365 / Perform365 / Engage365. **
Azure OpenAI region matching customer tenant (EU, CH, NA)
See DPA Annex I 4.1
Merge.dev (AWS)
Integrate365 – product to integrate to Human Resources Information Systems (HRIS).
Choice of: US (Virginia, United States of America), EU (Stockholm, Sweden), APAC (Singapore)
Dependent on a case-by-case basis in agreement with the Customer/Controller.

 Zensai Affiliates (support and management)

Service/ Purpose
Primary Processing Location(s)
Affiliate
Zensai International ApS 
Management of all other sub-processors + Local support via ticketing
Aarhus, Denmark
Zensai Deutschland GmbH
Local support via ticketing
Erkrath, Germany
Zensai US Inc
Local support via ticketing
Delaware, USA
Zensai Poland Sp. z o.o.
Local support via ticketing
Warsaw, Poland
Zensai ANZ Pty Ltd
Local support via ticketing
Sydney, Australia
Zensai UKI Ltd
Local support via ticketing
Wrexham, Wales
* Read more here.

** See AI Product-overview here.