We use the highest quality of Italian and Japanese made fabrics to differentiate ourselves from the traditional streetwear brand. Our pieces are designed with the finest of materials and assembled by highly skilled garment-makers to ensure the quality of our product.
Each item listing contains a size guide with general recommendations, please use the guide to help determine the best fit for you. For help with sizing, please contact firstname.lastname@example.org.
Our fashion line is gender neutral. We recommend referencing our size guide to help determine the best fit for you. For help with sizing, please contact us email@example.com
For special occasions, Zensai can design custom pieces. However, we reserve the right to refuse projects at our discretion.
We accept: VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DISCOVER.
Please make sure your billing address matches the address on your credit card statement. If your credit card and billing address differ, we cannot accept your payment.
We offer the opportunity to order selected items in advance of their release date. Pre-orders are placed on a priority waiting list and shipped as soon as they become available.
Credit card authorizations are completed within two business days. Your credit card is charged once your order leaves our warehouse.
Pre-orders: You will be notified once your items are available, and your credit card will be charged when your order leaves our warehouse.
Applicable sales tax are applied to all transactions and are calculated based on the shipping address. Final price at checkout will reflect all applicable sales tax.
Zensai reserves the right to limit its delivery options and currently offers the following shipping choices at checkout.
Ground Shipping: Free
2 day expedited shipping: $20
Next day expedited shipping: $30
Once an order has left our facility, the order cannot be canceled or modified. To return items, carefully follow our return procedure and allow 7 to 10 business days to process your request once the item(s) have arrived at our warehouse.
Unfortunately, we currently do not ship our products outside the U.S.
Ground delivery: 5-7 business days
Two days expedited delivery: 2 business days
Next day expedited delivery: 1 business day
Delivery details will be included in your confirmation email.
Please check your email inbox for Zensai purchase confirmation and order status emails. You can always check the status of your order here.
For more information, please contact firstname.lastname@example.org
30 Days - You must return items within 30 days of purchase. Returns must be shipped back to our warehouse within 7 days of receiving a return label. Once your return is successfully processed a refund will be issued for the purchase price minus a $10 restocking fee.
Items and Packaging: All returned items must include all the original packaging and must be in like-new condition. Zensai may reject return requests if an item and/or packaging is damaged.
For additional questions regarding our return policy, please contact email@example.com
Return instructions are included with every shipment. Please note that Zensai is not responsible for lost, stolen, mishandled, or damaged return packages.
For more information on how to return items, click here.
Returns are processed 7-10 business days after we receive your item(s). You will receive a confirmation email once your refund has been issued. Refunds are issued in the same form of payment and to the same credit card used for purchase. Shipping fees are not refundable.
Yes. Exchanges are handled like returns. You have to return the original item(s) for a refund and place a new order on Zensai.com
Please note that returns take 7-10 business days to process after the items have been delivered to our warehouse.
Unfortunately, withdrawals, cancellation, exchanges, or returns for custom items are not accepted.
For additional inquiries related to our product or online orders, please contact firstname.lastname@example.org